# Frequently asked questions Answers to common questions, grouped by use case: security, two-step verification, devices, recording and pricing. ## BPO and outsourcing ### Is it safe to give Junify our clients' passwords? Founded in 2016, Junify has served financial institutions and public companies in Japan. Our security program is aligned with the NIST Cybersecurity Framework, and we share security documents for reviews. ### With a shared login, how can you tell who used it? The client's username and password can stay shared. Each staff member signs in to Junify on their own phone, so the record shows who used the account and when. ### How is this different from a password manager? A password manager shows staff the password, and you can't take a password back once it's been seen. Junify signs them in without showing it, and once you remove their card, they can't sign in again. ### Why not ask the client to set up single sign-on? You can't always change a client's system settings, and single sign-on doesn't cover shared accounts or apps without it. Junify also works with services that have only a username and password. ### What if a staff member already knows the password? We recommend changing the password when you add the account to Junify, so only Junify holds the new one. From then on, staff can sign in only through Junify. ### Does it work with two-step verification? If the code appears in an authenticator app on a phone, Junify enters that code too. Codes sent by text message or email are not supported. ### Can staff use their own computers? Yes. The computer needs only the Junify browser extension, and the phone the Junify app. Cards open in an incognito window, so closing it leaves no password or history behind. ### Who turns on session recording, and who can watch it? The admin turns it on per account. Staff see a notice before it starts, and only they and the admin can watch it. Every plan logs who used which account and when; screen recording comes with Standard and above. ### What decides the price? The number of staff who use Junify. Any number up to the plan limit costs the same, and client accounts are not counted. The three plans are under Pricing on this page. ## Ads, social and e-commerce ### Is it safe to give Junify our clients' passwords? Founded in 2016, Junify has served financial institutions and public companies in Japan. Our security program is aligned with the NIST Cybersecurity Framework, and we share security documents for reviews. ### Our clients' accounts use two-step verification. If the code appears in an authenticator app on a phone, Junify enters that code too. Codes sent by text message or email are not supported. ### Does it work for tools other than social and ads? Yes. Any web service that signs in with a username and password can be added as a card, including shared Google accounts and AI tools your team uses. ### Can remote staff and contractors use their own computers? Yes. They add the Junify browser extension to the computer and the Junify app to their phone. Cards open in an incognito window, so closing it leaves no password or history behind. ### Recording staff screens sounds like surveillance. Admins add recording only to the accounts that need it. Staff see a notice before it starts, and only they and the admins can watch. It is there so you can check who did what if something goes wrong. ### Some platforms let us add each person as a user. Is that enough? Where a platform offers that, as Meta and Google Ads do, use it first. You still add and remove people on each platform. Junify keeps them all in one place, removes someone who leaves in one step, and can add recording. ### What if staff already know the password? When you add the account to Junify, agree with the client to change the password so only Junify holds the new one. From then on, staff sign in only through Junify. ### How much does it cost? It depends on how many staff use Junify. Any number up to the plan limit costs the same, and client accounts are not counted. The three plans, in USD, are on our BPO and outsourcing page. ## Healthcare ### Do you record screens that show patient information? Who can see them? Recording lets you check on screen who did what if something goes wrong. The admin turns it on only where needed, staff see a notice first, and only they and your admins can watch. ### Will it slow down telehealth visits? No. It doesn't record video. It saves only the parts of the screen that change, which keeps it light. ### Do staff install anything on personal computers? Does anything stay? Only the Junify browser extension, plus the Junify app on their phone. Cards open in an incognito window, so no password or history stays. Saved files do stay, so you set downloads per account. ### Our EHR uses a plain username and password. Will it work? Yes. Nothing changes on the EHR side and no integration is needed. If two-step codes come from an authenticator app, Junify enters them too. Text and email codes are not supported. ### Is it safe to give Junify the passwords to our clinical systems? Founded in 2016, Junify has served financial institutions and public companies in Japan. Our security program is aligned with the NIST Cybersecurity Framework, and we share security documents for reviews. ### Can our outsourced billing team work the same way? Yes. Their staff use your accounts the same way your own staff do. We already have a practice and its billing contractor running on the same setup. ### How much does it cost? Each plan has a limit on the number of people, and any number up to it costs the same. Prices are fixed monthly amounts in USD. We'll quote a price for your practice's size and systems in the demo. ## HR and recruiting ### Is it safe to give Junify our job board passwords? Founded in 2016, Junify has served financial institutions and public companies in Japan. Our security program is aligned with the NIST Cybersecurity Framework, and we share security documents for reviews. ### The job board requires two-step verification. If the code appears in an authenticator app on a phone, Junify enters that code too. Codes sent by text message or email are not supported. ### Recordings will show applicants' personal information. Admins add recording only to the accounts they decide need it. Only the person who did the work and the admins can watch, and a notice appears on screen before it starts. ### What do team members install on their computers and phones? Two things: the Junify app on their phone and the Junify browser extension. It works on computers the company doesn't own, and cards open in an incognito window, so no password or history stays behind. ### We already use single sign-on. Keep it. Add to Junify only the job boards and HR tools that don't support single sign-on and sign in with a username and password. ### Can it sync with our HR system? Yes. Who can use which account can follow Microsoft Entra ID, Active Directory, or any system with SCIM user sync, so hires and departures carry over. Otherwise, update it in bulk with a CSV file. ### How much does it cost? Each plan has a limit on the number of people, and any number up to it costs the same, so a busy hiring season doesn't raise the price. Fixed monthly amounts in USD; we'll go over them in the demo. ## Cloud admin accounts ### Is it safe to give Junify our admin console passwords? Founded in 2016, Junify has served financial institutions and public companies in Japan. Our security program is aligned with the NIST Cybersecurity Framework, and we share security documents for reviews. ### What about consoles that require two-step verification? If codes come from an authenticator app, Junify enters them too. Text and email codes are not supported. Only someone who verified on their own phone can open a card, so that phone still guards the console. ### Do we have to remove IP restrictions? No. Traffic runs between the person's browser and the console. Junify only types the username and password at sign-in and never sits in the path. ### What if someone outside the team suddenly needs access? The admin assigns them the card and they're in right away, with no password to reshare. They need only the Junify app and the browser extension, which work on personal computers too. ### Who sets up session recording, and who watches it? Admins turn it on only for the consoles that need it. The person sees a notice first, and only they and the admins can watch. The record of who signed in and when exports to CSV separately. ### We already use an identity provider like Okta. Does Junify replace it? No. Keep it. People can sign in to Junify through your identity provider, and Junify manages the consoles and shared admin logins that aren't on it. ### How is this different from a PAM tool or a password manager? A privileged access management (PAM) tool routes traffic through a jump server. Junify only fills in the login and doesn't manage server or OS privileges. A password manager shows the password. Junify doesn't. ### How much does it cost? Each plan has a limit on the number of people, and any number up to it costs the same. Prices are fixed monthly amounts in USD. We'll match a plan to your IT team's size in the demo. ## Shared team accounts ### Should we stop sharing and give everyone their own account? Where you can, do that first. Some accounts exist only once, like the company social profile or a shared inbox. Junify makes people verify before using those and records who used them. ### How is this different from Okta SWA or Entra ID password-based SSO? Both can store a password and fill it in. The difference is after sign-in: Junify adds recording, upload alerts, download blocking, and remote window closing per account, and covers people outside your identity provider. ### We have single sign-on. Do we still need this? Keep single sign-on. Put only the shared accounts it can't cover into Junify, and let your identity provider handle sign-in to Junify. Some customers moved just their shared accounts this way. ### How is this different from a password manager? A password manager usually lets people reveal or copy the password, and once seen it can't be taken back. Junify fills it in without showing it. When someone changes roles, you remove their card. ### Is it safe to give Junify the passwords to our shared accounts? Founded in 2016, Junify has served financial institutions and public companies in Japan. Our security program is aligned with the NIST Cybersecurity Framework, and we share security documents for reviews. ### Does it work on computers the company doesn't issue? Yes. People need two things: the Junify app on their own phone and the Junify browser extension. Cards open in an incognito window, so closing it leaves no password or history on the computer. ### How much does it cost? Each plan has a limit on the number of people, and any number up to it costs the same. Prices are fixed monthly amounts in USD. We'll give you the amount in the demo.