# Restore a member's account on a new phone

Move a member's Junify account to their new phone, and get the code they need to sign in there.

## When to use this

- When a member gets a new phone and needs Junify on it.
- When a member loses their phone and starts using a new one.

## Steps

1. Open **User Directory** in the menu on the left. The list of members appears.

   ![The applications page, with the menu on the left](https://www.junify.com/help/admin/images/restore-member-account/01-open_directory.webp?v=72253f521197)

2. In the list of members, click the row of the person whose account you want to restore.

   ![The user directory, showing the list of members](https://www.junify.com/help/admin/images/restore-member-account/02-open_member.webp?v=16b80f289e33)

3. Open **Advanced setting** at the top of the person's page.

   ![The person's page, showing their general details](https://www.junify.com/help/admin/images/restore-member-account/03-open_advanced_setting.webp?v=0eeab171aa1f)

4. If the page shows a mobile number, check that **Mobile Number** in the account restoration section is the number of the person's new phone.

   ![The advanced settings of the person's page, with the section for restoring the account](https://www.junify.com/help/admin/images/restore-member-account/04-check_mobile_number.webp?v=7e0f5c5c60d3)

5. Click **Restore account** in the account restoration section.

   ![The section for restoring the account, with the mobile number filled in](https://www.junify.com/help/admin/images/restore-member-account/05-restore_account.webp?v=b87d0fa53c41)

6. Give the person the 6-digit code that now appears in the account restoration section.

   ![The section for restoring the account, now showing a 6-digit code to give to the person](https://www.junify.com/help/admin/images/restore-member-account/06-see_code.webp?v=1a5ae3644ef0)

The person then signs in to the Junify app on the new phone with their mobile number and the code, which works for 1 day.

## Things to know

- If the person has a personal email address, the page shows it, partly hidden, instead of the mobile number. Junify then sends the restoration email to that address.

## Related tasks

- [Invite a member by email](https://www.junify.com/help/admin/invite-member)
- [Invite a member by phone number](https://www.junify.com/help/admin/invite-member-by-phone)
- [Join your team from the invitation email](https://www.junify.com/help/member/join-via-email)
- [Join your team with a 6-digit code](https://www.junify.com/help/member/join-via-code)
- [Offboard a member who is leaving](https://www.junify.com/help/admin/offboard-member)
- [Change a member's groups](https://www.junify.com/help/admin/change-member-groups)
- [Edit a member's details](https://www.junify.com/help/admin/edit-member)
- [Make someone a group leader](https://www.junify.com/help/admin/assign-group-leader)
- [See the members of the groups you lead](https://www.junify.com/help/group-leader/view-supervised-groups)
- [Resend an expired invitation](https://www.junify.com/help/admin/resend-invitation)
- [Let a member sign in without their phone](https://www.junify.com/help/admin/send-backup-login)
- [Restore your account on a new phone](https://www.junify.com/help/member/restore-account)
- [Register a backup email address](https://www.junify.com/help/member/register-backup-email)