# Restore your account on a new phone

Move your Junify account to a new phone with the 6-digit code your manager gives you.

## When to use this

- When you replace your phone and need Junify on the new one.
- When you lose your phone and start using a different one.

## Steps

These steps show the screens on an iPhone.

1. Open the Junify app on your phone, then tap **LET US GET STARTED** at the bottom of the screen.

   ![The app's first screen, with a short introduction to Junify and a button to get started](https://www.junify.com/help/member/images/restore-account/01-open_app.webp?v=75c525d898f2)

2. Choose **Restore your account**, the second of the three choices.

   ![A screen that asks how you want to get started, with three choices](https://www.junify.com/help/member/images/restore-account/02-choose_restore.webp?v=0b08da52f325)

3. Tap **Next** at the bottom right of the screen.
4. Choose **Enter a 6-digit code**, the second of the two choices.

   ![The screen for restoring your account, with two ways to restore it](https://www.junify.com/help/member/images/restore-account/04-choose_code.webp?v=42b9a61e8ca0)

5. Tap **Next** at the bottom right of the screen.
6. Enter your mobile number in **MOBILE NUMBER**, near the top of the screen. Use the number your manager has for you.

   ![The screen for entering your mobile number, with a number keypad below](https://www.junify.com/help/member/images/restore-account/06-enter_phone.webp?v=a83eb0d60e2d)

7. Tap **Next** on the right, above the keypad.
8. Enter the 6-digit code from your manager in the six boxes near the top of the screen.

   ![The code screen, with six boxes for the code and a number keypad](https://www.junify.com/help/member/images/restore-account/08-enter_code.webp?v=f86cc16efccb)

9. Enter the passcode you have been using for Junify in **PASSCODE**, near the top of the screen.

   ![The passcode screen, with a field for the passcode you used before](https://www.junify.com/help/member/images/restore-account/09-enter_passcode.webp?v=704f9eeb4f79)

10. Tap **Next** at the bottom right of the screen.
11. Your account is restored, and a welcome screen shows your profile. Check that your name and the app language are right, then tap **Next** at the bottom right of the screen.

    ![The welcome screen, showing your name, a photo option, and the app language](https://www.junify.com/help/member/images/restore-account/11-confirm_profile.webp?v=0af9d88eeb61)

12. If the app asks to use your location, tap **Only While Using the App**.
13. The app asks whether it can send you notifications. Tap **Allow** in the middle of the screen.

    ![The notifications screen, with buttons to allow or decline notifications](https://www.junify.com/help/member/images/restore-account/13-allow_notifications.webp?v=96aee2e18314)

14. When your phone also asks about notifications, tap **Allow**.
15. A screen tells you that setup is complete. Tap **OK** at the bottom of the screen.

    ![The finish screen, saying that setup is complete](https://www.junify.com/help/member/images/restore-account/15-finish_setup.webp?v=01632a359b54)

16. The home screen of the app opens, with your organization's name at the top.

    ![The app's home screen, with your organization's name at the top](https://www.junify.com/help/member/images/restore-account/16-home.webp?v=2c648f342773)

## Things to know

- Before you start, ask your manager to restore your account. Your manager then gives you the 6-digit code.
- The 6-digit code works for one day. If it expires, ask your manager to start the restoration again for a new code.

## Related tasks

- [Invite a member by email](https://www.junify.com/help/admin/invite-member)
- [Invite a member by phone number](https://www.junify.com/help/admin/invite-member-by-phone)
- [Join your team from the invitation email](https://www.junify.com/help/member/join-via-email)
- [Join your team with a 6-digit code](https://www.junify.com/help/member/join-via-code)
- [Offboard a member who is leaving](https://www.junify.com/help/admin/offboard-member)
- [Change a member's groups](https://www.junify.com/help/admin/change-member-groups)
- [Restore a member's account on a new phone](https://www.junify.com/help/admin/restore-member-account)
- [Edit a member's details](https://www.junify.com/help/admin/edit-member)
- [Make someone a group leader](https://www.junify.com/help/admin/assign-group-leader)
- [See the members of the groups you lead](https://www.junify.com/help/group-leader/view-supervised-groups)
- [Resend an expired invitation](https://www.junify.com/help/admin/resend-invitation)
- [Let a member sign in without their phone](https://www.junify.com/help/admin/send-backup-login)
- [Register a backup email address](https://www.junify.com/help/member/register-backup-email)