Restore a member's account on a new phone
Move a member's Junify account to their new phone, and get the code they need to sign in there.
When to use this
- When a member gets a new phone and needs Junify on it.
- When a member loses their phone and starts using a new one.
Steps
-
Open User Directory in the menu on the left. The list of members appears.
-
In the list of members, click the row of the person whose account you want to restore.
-
Open Advanced setting at the top of the person’s page.
-
If the page shows a mobile number, check that Mobile Number in the account restoration section is the number of the person’s new phone.
-
Click Restore account in the account restoration section.
-
Give the person the 6-digit code that now appears in the account restoration section.
The person then signs in to the Junify app on the new phone with their mobile number and the code, which works for 1 day.
Things to know
- If the person has a personal email address, the page shows it, partly hidden, instead of the mobile number. Junify then sends the restoration email to that address.
Related tasks
- Invite a member by email
- Invite a member by phone number
- Join your team from the invitation email
- Join your team with a 6-digit code
- Offboard a member who is leaving
- Change a member's groups
- Edit a member's details
- Make someone a group leader
- See the members of the groups you lead
- Resend an expired invitation
- Let a member sign in without their phone
- Restore your account on a new phone
- Register a backup email address