Watch a session recording
Find a recorded session and play it back to see what was done in an app, by whom, and when.
When to use this
- When someone asks who changed something in an account, and when.
- When you want to look back at the work done in an account you chose to record.
Steps
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Open Monitors in the menu on the left.
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Open Session recording at the top of the page. Each row in the list shows the app, the account, who worked in it, and when it was recorded.
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Find the session you want to watch, and open Check the session at the right end of its row. The recording opens in a player and starts playing on its own, with the details of the session above it.
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Click a point on the progress bar under the player. Playback continues from the point you clicked.
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Watch the recording from that point. The player shows the app’s screen as it was at that moment.
Things to know
- Deleting a recording can’t be undone. It disappears from the list of session recordings and can no longer be played.